Privacy Policy & Notice
This is the privacy notice of Joules Estate Agents trading as Joules Estate Agents. In this document, “we” or “us” refers to Joules Estate Agents.
Our registered office is at 450 Didsbury Road, Heaton Mersey, Stockport, SK4 3BS.
This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you, and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. Basic identification and contact information, such as
your name and contact details.
This information is used:
1.1. To provide you with the services which you request;
1.2. For verifying your identity for security purposes;
1.3. For marketing our services and products;
1.4. Information which does not identify any individual may be used in a
general way by us or third parties, to provide class information, for example
relating to demographics or usage of a particular page or service.
2. Market place information
When we obtain information from you specifically to enable you to use or buy a
service offered on our web site by some other person, we assume that in giving
us your information, you are also giving us permission to pass it to the
relevant person.
3. Your domain name and e-mail address are recognised by our
servers and the pages that you visit are recorded.
We shall not under any circumstances divulge your e-mail address to any person
who is not an employee or contractor of ours and who does not need to know,
either generally or specifically.
This information is used:
3.1. To correspond with you or deal with you as you expect.
3.2. In a collective way not referable to any particular individual, for the
purpose of quality control and improvement of our site;
3.3. To send you news about the services to which you have signed up;
3.4. To tell you about services of sister web sites or our other services.
4. Information you post on our website
Information you send to us by posting to a forum or blog is stored on our
servers. We do not specifically use of that information except to allow it to
be read, but you will see in our terms and conditions that we reserve a right
to use it in any way we decide.
5. Website usage information
We may use software embedded in our website (such as JavaScript) to collect
information about which pages you view and how you reach them, what you do when
you visit a page, the length of time you remain on the page, and how we perform
in providing content to you.
6. Financial information relating only to your credit cards
This information is never taken by us either through our website or otherwise.
At the point of payment, you are transferred to a secure page on the website of
WorldPay / SagePay / PayPal / MoneyBookers or some other reputable payment
service provider. That page may be dressed in our “livery”, but it is not
controlled by us. Our staff and contractors never have access to it.
7. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove
to site visitors that the site is safe. Some certify to a high level of safety.
We do not handle information about your credit card so do not subscribe to any
such service. However, we suggest you assess this notice to judge that we do
take your privacy seriously.
8. Business and personal information
This includes all information given to us in the course of your business and
ours, such as information you give us in your capacity as our client. We
undertake to preserve the confidentiality of the information and of the terms
of our relationship. It is not used for any other purpose. We expect you to
reciprocate this policy.
We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
9. Third party advertising
Third parties may advertise on our web site. In doing so, those parties, their
agents or other companies working for them may use technology that
automatically collects your IP address when they send an advertisement that
appears on our site to your browser. They may also use other technology such as
cookies or JavaScript to personalise the content of, and to measure the
performance of their adverts. We do not have control over these technologies or
the data that these parties obtain. Accordingly, this privacy notice does not
cover the information practices of these third parties.
10. Cookies
Cookies are small text files that are placed on your computer’s hard drive
through your web browser when you visit any web site. They are widely used to
make web sites work, or work more efficiently, as well as to provide
information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:
10.1. to record whether you have accepted the use of cookies
on our web site. This is solely to comply with the law. If you have chosen not
to accept cookies, we will not use cookies for your visit, but unfortunately,
our site will not work well for you.
10.2. to allow essential parts of our web site to operate for you.
10.3. to operate our content management system.
10.4. to operate the online notification form – the form that you use to
contact us for any reason. This cookie is set on your arrival at our web site
and deleted when you close your browser.
10.5. to enhance security on our contact form. It is set for use only through
the contact form. This cookie is deleted when you close your browser.
10.6. to collect information about how visitors use our site. We use the
information to improve your experience of our site and enable us to increase
sales. This cookie collects information in an anonymous form, including the
number of visitors to the site, where visitors have come to the site from, and
the pages they visited.
10.7. to record that a user has viewed a webcast. It collects information in an
anonymous form. This cookie expires when you close your browser.
10.8. to record your activity during a web cast. For example, as to whether you
have asked a question or provided an opinion by ticking a box. This information
is retained so that we can serve your information to you when you return to the
site. This cookie will record an anonymous ID for each user, but it will not
use the information for any other purpose. This cookie will last for a period
of time after which it will delete automatically.
10.9. to store your personal information so that you do not have to provide it
afresh when you visit the site next time. This cookie will last for a period of
time after which it will delete automatically.
10.10. to enable you to watch videos we have placed on YouTube. YouTube will
not store personally identifiable cookie information when you use YouTube’s
privacy-enhanced mode.
11. Calling our office
When you call our office, we may collect Calling Line Identification (CLI)
information. We use this information to help improve the efficiency and
effectiveness of our help line
12. Sending a message to our support system
When you send a message, we collect the data you have given to us in that
message in order to obtain confirmation that you are entitled to receive the
information and to provide to you the information you need. We record your
request and our reply in order to increase the efficiency of our business /
organisation. We may keep personally identifiable information associated with
your message, such as your name or email address.
13. Complaining
When we receive a complaint, we record all the information you have given to
us. We use that information to resolve your complaint. If your complaint
reasonably requires us to contact some other person, we may decide to give to
that other person some of the information contained in your complaint. We do
this as infrequently as possible, but it is a matter for our sole discretion as
to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
14. Third party content
Our web site is a publishing medium in that anyone may register and then
publish information about himself or some other person. We do not moderate or
control what is posted. If you complain about any of the content on our web
site, we shall investigate your complaint. If we feel it may be justified, we
shall remove it while we investigate. Free speech is a fundamental right, so we
have to make a judgement as to whose right will be obstructed: yours, or that
of the person who posted the content which offends you. If we think your
complaint is vexatious or without any basis, we shall not correspond with you
about it.
15. Job application and employment
If you send us information in connection with a job application, we may keep it
for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
16. Content you provide to us
If you provide information to us with a view to it being read, copied,
downloaded or used by other people, we accept no responsibility for what that
third party may do with it. It is up to you to satisfy yourself about the
privacy level of every person who might see your information. If it is
available to the entire World, you have no control whatsoever as to how it is
used.
17. Marketing information
With your permission we pass your email address and name to selected associates
whom we consider may provide services or products you would find useful. You
may opt out of this service at any time by instructing us at sales@joulesestateagents.com.
18. Information we obtain from third parties
Although we do not disclose your personal information to any third party
(except as set out in this notice), we do receive data which is indirectly made
up from your personal information, from software services such as Google
Analytics and others. No such information is identifiable to you.
19. Affiliate information
This is information given to us by you in your capacity as an affiliate of us
or a customer or client of ours. Such information is retained for business use
only. We undertake to preserve the confidentiality of the information and of
the terms of our relationship. It is not used for any other purpose. We expect
any affiliate to agree to reciprocate this policy. As an exception to this, we
have the right to disclose your first name and URL of your affiliate connection
to other affiliates and to any other person or organization, on and off site.
The reason is solely to enable us to mention winners and others whose performance
as an affiliate is in some way outstanding.
20. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give
information to legal authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.
21. Making changes to personal information
At any time you may review or update the personally identifiable information
that we hold about you, by contacting us at the address below.
To better safeguard your information, we will also take reasonable steps to
verify your identity before granting access or making corrections to your
information.
22. Sale of your personal information
Except as specified above, we do not rent, sell or otherwise disclose any of
your information to any person outside our business.
23. Data may be “processed” outside the UK
Our web sites are hosted in the EU. We also use outsourced services in
countries outside the EU from time to time in other aspects of our business. Accordingly
data obtained within the UK may be “processed” outside the UK and data obtained
in any other country may be processed within or outside that country.
24. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of
every jurisdiction in which we aim to do business. If you think it fails to
satisfy the law of your country, we should like to hear from you, but
ultimately it is your choice as to whether you wish to use our website.
25. Removal of your information
If you wish us to remove personally identifiable information from our web site,
you may contact us at sales@joulesestateagents.com. To better safeguard your
information, we will also take reasonable steps to verify your identity before
granting access or making corrections to your information.
If you have any question regarding this privacy policy and notice please contact us through sales@joulesestateagents.com.
26. Your right to complain
If you have a complaint about our use of your information you can contact the information Commissioner’s office via their website at www.ico.org.uk(https://ico.org.uk/) or write to them at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF